Article 4: How to report a problem
Step 1: Within StoryLine, in the top right of the screen, locate and click the '?' to access the dropdown.
Step 2: Select the "File a Ticket" option.
Step 3: If you have not received an email invitation to set up a StoryLine JIRA account, sign up for an account to access the customer portal.
NOTE: If you already have a login for JIRA Service Desk, simply login using your credentials.
NOTE: The password associated with your JIRA account is set when you create the account. This password does not update with your AD/System credentials, and will only changed if you manually update it. Keep your password selection for your records.
Step 4: Request Submission landing page.
NOTE: The following requests are separated accordingly.
Report an Emergency is intended for website outages or major service degradation.
Report a StoryLine issue is intended for problems with the StoryLine CMS product.
Report a Livestream issue is intended for problems with station livestream.
Report a Website issue is intended for problems with the audience websites.
Report Mobile and App Support is intended for issues with the mobile website, News Mobile Apps, and Weather Apps.
Report an Advertisement issue is intended for Ad Ops requests.
Report a Newsletter issue is intended for problem with the daily newsletters.
New Feature Requests are intended for feedback and features you would like to see prioritized higher for upcoming releases.
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